Member Support Generalist

Come and join our team of experts as a Member Support Generalist! This role offers a unique opportunity to apply your customer service skills in supporting the development and effectiveness of Christian charities across Canada, working from the comfort of your home. You will be the voice of CCCC to many of our members, answering their questions and offering them all kinds of support. We are eager to welcome you to the team!

ARE YOU THE CANDIDATE WE ARE SEEKING?

Do you have years of customer service experience creating memorable interactions and finding solutions to a variety of problems? Do you like collaborating with passionate people who will cheer you on and want you to succeed? Do you want to do meaningful work that has real, visible impact on Christian charities in Canada? If so, we want you to apply!

HERE IS WHAT YOU WILL GET TO DO IN THIS ROLE:

• Answer the important, everyday questions our members have, using detailed resources with the latest information.
• Live out our brand identity, demonstrating that CCCC is a loyal guide and ally to Christian ministries.
• Leverage your service skills to connect with and support people through complex situations.  
• Work as part of a support team who are there to help you answer tough questions, learn all about charities in Canada, and encourage you.
• Develop content that further grows our support resources, making your job ever easier!
• Support Christian churches and charities by contributing your skills to CCCC’s initiatives and performing meaningful work to those who need it.

THE SUCCESSFUL APPLICANT WILL BE…

Adaptable

You are proficient at responding over various channels, to help with a variety of complex situations, utilizing a number of different resources.

Support Oriented

Your role is to support our member organizations, so you need to have a passion for helping others. Not only do you help, you express gratitude and care for those you speak to. You, likewise, will be treated as a valued and recognized member of our team.

Personable & Professional

You are always professional and know how best to represent an organization through appropriate communication both within and outside the organization. People you speak to are left feeling comforted, confident, and well-equipped. Your sound judgement and discretion mean your work is done with excellence.

Constant Learning and Growth

You have the ability to learn quickly and reiterate the things you’ve learned. You also have a mind for improvement and are able to share insights around areas that could be made better, or gaps in our resources. You need to be driven to learn more all the time, and you will have plenty of opportunities to do so.

Passionate about charity issues

You are motivated to support Christian ministries and want to help them fulfill their missions. You might have volunteered for a charity in the past, and you have a heart for service and doing important, meaningful work.

Christ-like

As we are an evangelical Christian ministry serving other Christian ministries, it’s important that you are comfortable expressing your evangelical Christian faith. This includes demonstrating the fruits of the Spirit and being open to praying with others.

QUALIFICATIONS

• University degree. Degrees related to accounting, human resources, communication, or ministry preferred.
• 3+ years of customer service experience. Call centre experience preferred.
• Experience with knowledge base tools, Text Expander, Monday Boards, and Salesforce preferred.
• Strong communication and collaboration skills.
• Ability to adapt to a dynamic work environment.
• Experience working with Christian charities as an employee, professional service provider, or volunteer preferred.
• Demonstrated ability to grasp new concepts quickly and confidence in the ability to grow (continuous learner).
• Strong interest in serving people and solving problems.
• Agreement with CCCC’s Statement of Faith and Community Covenant

 COMPENSATION

Between $38 000 – $42 000, based on experience and how well you meet our qualifications.

We also provide excellent health benefits, pension contribution matching, and remote work arrangements! We have a wellness spending account, generous vacation, a home office stipend, and more.

START DATE

March 17, 2025

AI is not being used in this recruitment process.

This job posting is for a current vacancy.

WHO ARE WE?

The Canadian Centre for Christian Charities is an evangelical Christian ministry that advances the cause of Christ by supporting Christian churches and charities with spiritual and practical guidance so they can more readily share the love and message of our Lord Jesus Christ. We were founded in 1972, and our office is currently located in beautiful Elmira, ON. At the end of the year, we are relocating to Waterloo. Our team values collegiality, initiative, and being a model of excellence in all that we do. CCCC was recognized as a Certified Best Christian Workplace in 2022 by the Best Christian Workplace Institute (BCWI).  For more information about our ministry, visit the following link: Who is CCCC?

LOCATION AND HOURS

This position will be fully remote. Full time hours (35 hours per week: Mon. – Fri. 9 am – 5 pm EST)

INTERESTED IN APPLYING TO THIS ROLE?

Please register as a job seeker with ChristianCharityJobs.ca to apply to this opportunity.

CCCC is committed to improving accessibility and removing barriers for applicants with disabilities to participate in our recruitment process.  Accommodation is available, upon request, for the interview process and any other candidate selection methods that may be used.

CCCC aspires for its staff to reflect the diversity of the Church in Canada.